Refund and Returns Policy
Overview
At Kingveo, customer satisfaction is important to us. Please read our refund and returns policy carefully before making a purchase.
Due to the nature of our products and services, certain conditions apply.
Digital Products & Services
All products sold on Kingveo are digital and delivered electronically.
Once a product or service has been delivered or accessed, it is considered used and non-refundable.
Refund Eligibility
We only offer refunds under the following circumstances:
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✅ The service was not delivered within the promised time
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✅ The product is completely non-functional and cannot be fixed
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✅ A duplicate payment was made by mistake
In these cases, you must contact us within 48 hours of your purchase.
Non-Refundable Situations
Refunds will not be issued in the following cases:
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❌ Change of mind after purchase
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❌ Incorrect information provided by the customer
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❌ Lack of usage or understanding of the service
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❌ Partial use of the service
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❌ Delays caused by external factors beyond our control
Replacement & Support
If you experience any issue, our support team will:
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Provide assistance to resolve the problem
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Offer a replacement if applicable
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Ensure the service works as intended
How to Request a Refund
To request a refund, please contact us with:
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Your full name
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Order details
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Description of the issue
📧 Email: support@kingveo.com
We aim to respond within 24 hours.
Processing Time
If your refund request is approved, the refund will be processed within 5–10 business days using the original payment method.
Policy Updates
Kingveo reserves the right to modify this policy at any time. Changes will be effective immediately upon posting on this page.
Last updated: [Insert Date]
Kingveo Team
